Dispute Resolution Policy

Members and hosts can open a dispute from the membership detail page during the 14-day coverage window. Disputes require:

• A clear category (non-delivery, misrepresentation, refund, safety, other).
• A description of the issue (10+ characters) with relevant context.
• Any evidence available — screenshots, message excerpts (without sharing credentials), or dates.

SaveKarr admins acknowledge disputes by email within minutes, review within 24–48 business hours, and respond with a decision. Complex cases involving evidence review may extend up to 5 business days.

• Resolved in member's favour — full or partial refund issued; host's trust score adjusted; host payout reversed.
• Resolved in host's favour — dispute dismissed; no refund; reporter's clean-record badge unaffected unless the dispute is found to be in bad faith.
• Mediated — partial refund, plan adjustment, or a one-time credit applied.

Hosts with three or more open or upheld disputes lose any trusted-seller badge and may be suspended pending a manual review. Members with repeated bad-faith disputes lose trust points and may be restricted from joining featured listings.

If you disagree with a dispute outcome, reply to the resolution email within 7 days to request a senior review. We aim to respond within 3 business days.